FAQs

How does my firm start working with AcroDocz for retrieval of medical records and bills?

All AcroDocz needs to begin retrieving medical records and bills on behalf of your firm is a HIPAA compliant authorization signed by the patient identifying the medical provider and designating AcroDocz as the entity to whom records can be released. The authorization should list our name, office address, and email address (AcroDocz, 66 Split Rock Road, Syosset, NY 11791; medretrieval@acrodocz.com). Once we receive the authorization, we will immediately begin retrieving the records.

What is included in a medical chronology?

AcroDocz’s medical chronology includes a concise, factual, and informative summary of the patient’s medical treatment. The report contains hyperlinks to the records. In addition, we can include bookmarks to index keywords or categories within the report. Also, we can include definitions of medical terms and information regarding each medication taken by the patient, along with the side effects. Each chronology can be tailored to your needs on a case-by-case basis.

Does AcroDocz deliver medical records and chronologies in electronic format?

Our office is paperless. The medical records and bills that AcroDocz retrieves, and the chronologies that AcroDocz creates, are delivered to the attorney in electronic format. At times, medical providers mail paper copies of records to us, instead of producing the records in e-format. Once we receive the papers copies, they are scanned, and immediately shredded.

Is AcroDocz secure?

We are HIPAA and HITECH compliant, and our staff follows strict rules-based security protocols. Our offshore facility is secured with biometric access, 24/7 security, and there is no access to USB or printers in our processing center. Our onshore office is paperless. As a result, you can trust that the work and delivery of the records are completed safely and securely. In addition, Acrodocz maintains cyber insurance and a fidelity bond.

What is AcroDocz’s value proposition?

By outsourcing the retrieval of medical records and bills and the assembly of chronologies to AcroDocz, your firm will save the money associated with completing the work in-house. In addition, instead of spending time on medical records-related tasks, you can focus on other important case-related matters, such as proving liability, causation and damages.