Boost your career prospects as a Manager – Medical Records with Acrodocz, one of the fastest-growing offshore medico-legal business process services companies.
At Acrodocz, we are redefining medical records support services for attorneys and law firms. When you work with AcroDocz, you are directly working with the client, which gives you ample opportunities to learn, grow, and accelerate your career journey. Our remuneration is in line with industry standards along with attractive benefits. We offer strong training programs to help you develop your process, operational, and leadership skills.
Job Description
- Leading successful new business onboarding implementations, communication campaigns, meeting timelines and budget requirements
- Coordinating and prioritizing project tasks, manages timelines, maintains project plans, and communicates status to Business Owners, Senior Management, and Customers as needed
- Work with the customers directly and travel on-site to customer meetings
- Ensuring the project is implemented within contractual obligations and regulatory requirements is another responsibility
- Ensuring delivery according to project timelines to ensure revenue recognition according to forecast
- Documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Operations team
- Hosting online meetings and conference calls to orientate new customers, present new functionality, perform training, and collaborate with customers about concerns
- Teamwork: Work closely with the Transition and Operations Team to ensure appropriate follow-up of identifying customer needs and follow-up activities.
- Project Management: Responsible for providing Business Owners and/or customers with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s, etc.
- Responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations
- Display effective and professional communication with internal and external customers.
- Adhere to all HIPAA and confidentiality policies at all times.
- Be in the center of ethical behavior and never on the sidelines
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Candidate Profile
- Experienced Revenue Cycle Operations/Medical Records Manager with experience in transitions – 5-8 years of experience desired. Expertise in medical terminologies
- Strong initiative to produce improvement initiatives both internally and with customers
- Excellent communication and customer management skills to maintain positive customer relations.
- Strong skills with MS Office suite including PowerPoint, Visio, Excel, Word
- Good knowledge of Electronic Medical Records (EMR’s).
- Strong internal communication skills including the ability to work with all levels of the organization
- Troubleshooting and problem-solving skills
- Ability to manage multiple customers, projects, tasks, expectations simultaneously
- Ability to ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication
- Excellent communication and customer management skills to maintain positive customer relations.
- Experience in ICD -10 – CM coding standard, CPT-4 terminologies, and HCPCS coding
- Good knowledge of client-specific process rules and regulatory requirements
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Job Location: Chennai
